It can be from the same email provider or from another.

Your answers will be evaluated and once you’ve been verified to be the owner of the account, you’ll receive the temporary password on the alternate email address you provided.

Once your request gets processed, you’ll be contacted by a representative to start handling your concern. You can also call the customer service department if the number has been provided in the help section. This method is faster but is not advisable for people who are residing from another country or region.